Madwire / Marketing360 , 2017 - present
Madwire is a marketing technology company that provides business management and marketing software and services for Small and Medium Businesses and franchises.
MIGRATION MANAGER
2020 - Present
As Migration Manager I oversee the large-scale migration of thousands of live client websites away from an obsolete proprietary platform.
- Collaborated with internal directors and C-Suite executives to plan the migration project starting in early 2020. Completed advanced initial evaluation of the project, including quoting and budgeting and development of teams and processes.
- Trained a a team of project managers, platform advisors, onboarding consultants and onboarding managers to complete website migrations. I also built /tested/ iterated processes and completed training for adjacent account managers, website developers, and graphic design teams.
- Oversees all aspects of the migration project including personally managing the most complex and VIP website projects. Provides weekly, monthly, quarterly, and annual reporting, analysis, and feedback and worked to continuously adjust and improve the migration process.
- Provides technical leadership and advanced support to various internal teams including the Advanced Website Onboarding and central Website Customer Support teams.
LEAD PROJECT MANAGER
2018-2020
As a Lead Project Manager I led a team of high-performing Project Managers while also maintaining a personal book of clients with more complex and advanced website needs.
- Leadership responsibilities included the training, management, and coaching of a small team of project managers. I was responsible for also assigning projects to individual project managers, providing regular evaluations, and regularly providing accurate reporting to department directors.
- Led the top-performing project management team (production) in 2020.
- Developed and led advanced technical trainings for members of various departments including advanced onboarding, project management, and account managers.
PROJECT MANAGER
2017-2018
As a Project Manager I worked directly with marketing clients to plan, design, build, and launch lead generation and ecommerce websites for digital marketing.
- Personally managed the creation of over 350 lead generation and ecommerce websites on several website platforms including WordPress, Shopify, Woocommerce, UXi, Websites360, and Ecwid.
- Worked with businesses large and small, on websites complex and simple, and with budgets massive and tiny. Also created specialized websites within a wide variety of industries and from locations across the United States and the world.
CSU Adult Learner & Veteran Services Office, 2015-2017
At Colorado State University the office of Adult Learner & Veteran Services (ALVS) supports increased academic achievement and holistic development for all adult learners, including but not limited to veterans and student parents, resulting in graduation from Colorado State University (CSU) and sustainable personal and professional success. I worked with the ALVS in several capacities while attending CSU.
Advisor for Nontraditional Students
- Provided weekly one-on-one advising to 20 incoming nontraditional and adult students each semester on how to be successful and achieve their personal and professional goals.
- Facilitated opportunities for engagement, community building, resource facilitation and awareness.
- Utilized strong organizational skills, personal commitment and integrity, and adhered to confidentiality procedures.
Honors Society Administrator
- Served as administrator for the CSU Chapter of Pinnacle Honor Society for Nontraditional Students
- Acted as the primary organizer and spokesperson for the chapter, scheduled and facilitated all meetings and events, coordinated with guest speakers and presenters, and directed all formal and informal communications with members, advisors, and community partners.
- Successfully rebranded the chapter to increase annual membership over 1600% from the previous year using innovative recruitment strategies.
Student Advisory Board Member
- The goal of the Student Advisory Board is to obtain direct feedback from students in order to improve and evolve the ALVS program to best serve the needs of students.
- Included Weekly, Monthly, and Semester board meetings with various administrators from the office and the university.
Michaels, 2010-2015
Customer Experience Manager
My focus was to ensure a ‘spirit of creativity’ at the store by cultivating overall customer engagement and ensuring an exceptional customer experience. This position required strong management skills, an understanding of overall retailing operations and strategic management, as well as passion and enthusiasm, and strong organizational skills.
- In addition to general management duties such as scheduling, key-holding, operational integrity, and cash handling I was also responsible for interviewing, hiring, and training new front-end and sales associates.
- I was also the coordinator of the classroom program responsible for overall creative programming for youth and adults at the store including hiring, supervising, and advising all crafting instructors. In 2014 and 2015 my programs saw a 500% year-over-year increase in enrollment. Our student retention increased by 250%, and our annual instructor turnover rate dropped from 45% to 5%.
- While working at Michael's I obtained certifications to teach Scrapbooking, Cardmaking, Papercrafting, and Jewelry making classes and taught classes regularly from 2011 - 2015.
Shaw & Associates CPA, 2009 - 2010
Administrative Assistant
- Oversaw receptionist area, greeted visitors, responded to phone and in-person information requests.
- Obtained signatures for financial documents, performed ID verification, completed client data entry, information consolidation and verification.
- Adhered to and enforced strict client confidentiality procedures.
- In 2010 I organized and oversaw digitalization of all financial records and transition into a contemporary digital filing system.
Rocky Mountain Woodworks, 2007 - 2009
Administrative Assistant
- Completed weekly payroll entry and disbursement, entered all invoices into QuickBooks, responded to all media and public relations inquiries, and regularly assisted with event planning.
- Oversaw main offices and reception area, scheduled meetings and appointments, operated multi-line phone system, and directed customers, vendors, interview candidates, and sales representatives.
- Personally developed a the company website using Adobe Photoshop and Dreamweaver and implementation of a social media presence on multiple platforms, then created and maintained all social-media accounts and managed the company’s overall online presence.
Regularly posted job openings to relevant job boards and sites, screened resumes submitted to the company, and assisted with candidate interviews.